QuickBooks is one of the leading accounting programs that help manage your wealth and your business. But it is not hidden that QB is more prone to technical glitches; one is error 15311.
QuickBooks error 15311 belongs to the 15xxx error series that appears when updating QB or Payroll. It happens mainly when Windows is unable to verify the Digital Signature and leads to the software crashing. Apart from that, other factors also trigger error 15311 and make it unable to update the QB payroll. In this blog, we are sharing the possible reasons behind this error and the relatable solutions.
For any further guidance, reach out to our team of QB experts on +1-(855)-955-1942 and get direct assistance
Why Does QuickBooks Error Code 15311 Appear on Your Screen?
Numerous factors can cause the QuickBooks error code 15311 and interrupt the payroll update. Let’s talk about these factors:
- QuickBooks Desktop is not able to verify the digital signature certificate of the downloaded payroll update file.
- A company file is missing from QB, and the payroll update file is corrupted or damaged.
- The version of the WB Desktop you are using is out of date and an unsupported version.
Step-by-Step Fixes to Resolve QuickBooks Error Code 15311
Finding relatable solutions to these causes will help fix the persistent error. To help you with the same, we have provided some suitable fixes for update error 15311:
Solution 1: Activate the Digital Signature Certificate
- Start up the computer you’re using and go to File Explorer.
- Click on ‘This PC’ from the last of the left side menu.
- Move to the C: drive of your computer to access the QB files.
- Again, select ‘Program Files’ from the Local Disk and open it.
- Open the folder named ‘Intuit’ and access the QB program files. The simple path to access these files is C:Program FilesIntuitQuickBooks.
- Now find QB’s downloaded program installation file, QBW32.exe, right-click on it, and select properties from the further menu.
- A new window, ‘QBW32.exe properties’, will appear on your screen with multiple tabs.
- Move to the ‘Digital Signatures’ tab and select ‘View Certificate’.
- Now select ‘Install Certificate’ from the open ‘Certificate’ window.
- Click ‘Next’ until Finish is displayed on your screen, and get the Digital Signature Certificate on your computer by hitting the ‘Finish’ button.
- Give a restart to your computer and QB.
- Now try again to update the version of Payroll.
You May Also See: QuickBooks Payroll Update Error PS038
Solution 2: Re-install the QuickBooks Desktop
Facing issues while installing Payroll shows something might be happening with your computer. Removing QuickBooks and re-installing it in a selective startup may help you fix these internal issues. Follow the given steps to use the Selective Startup mode while re-installation:
Before moving to the steps, consider these points:
- Keep a backup of the QB company file.
- Uninstall QB from the Control Panel.
Step 1: Start Windows in Selective Startup Mode
- Open your computer and tap Windows + R from the keyboard.
- Type ‘msconfig’ into the Open area and press ‘Enter.’
- Select ‘Selective Startup’ from the General tab in the System Configuration window that was just opened.
- Tick mark the ‘Load System Services’ option in selective startup and OK.
- Now move to the Services tab and tick mark the option, ‘Hide all Microsoft Services from the last corner of the open window.
- Hit the ‘Disable All’ button from the right side.
- Again, move to the ‘Hide all Microsoft Services’ button and uncheck it.
- From the list of services, select Windows Installer and hit OK.
- Finally, Restart the System Configuration window, and Selective Startup mode is on.
Also See: QuickBooks Error H202 (Multi-User Switching Problem)
Step 2: Download and Re-install QB Desktop
- Now, re-install the QuickBooks Desktop. Installing QB again will automatically create new folders and files by replacing the old ones.
- When QB is installed successfully, switch the mode to Normal Startup again.
- Open the Run command by hitting your keyboard’s Windows icon and R.
- In the open field, type ‘msconfig’ and Enter.
- Go to the General tab and Normal Startup and hit OK to save the changes.
- Then, restart the system configuration window again.
- Finally, you installed the QB in selective startup mode. Now try again to update the Payroll again.
We hope you have successfully fixed QuickBooks Error 15311 by following the provided solutions. For further guidance or related queries, dial +1-(855)-955-1942 and connect with our technical support team. You’ll be further connected to the QB professionals for direct assistance.
